12/02/2013 - Location: Downtown
You might consider installing a higher level hook on the wall of the disabled/hand-held shower for the shower head to be placed for use. Today at lunchtime there were 3-4 people waiting 5 minutes or so to use a shower (one was out of order). The disabled/hand-held shower could be a back-up for these times, but would be more effective if there were a hook for it at shoulder/head level, as opposed to where the only hook is now. While we appreciate your input, we will not make any changes to the hand-held shower at this time.
Men's steam room
12/02/2013 - Location: Downtown
1. Could you please increase the temperature? It appears to be not nearly as hot as most steam rooms.
2. The top level bench is covered in a layer of water. Not sure what this is due to, but it doesn't seem normal. We are working to increase the temperature. You’re correct that it is not as hot as it should be. The water however is a normal part of a steam room. If you would like a drier area, please use the provided squeegee.
11/28/2013 - Location: Capitol Hill
I have been a member for a while now. Your mission statement is that you have working equipment. Almost each piece of equipment is extremely old and the stair masters barely work. The mats are ripped up and the stability balls are rarely filled completely with air. I've had bands that are frayed and had to be thrown out. Vida fitness will be opening soon and it will be extremely inviting to look for a new gym with new equipment. I would hope your gym a face lift and show your membership that you value their work out experience. We appreciate your feedback! We apologize for the lack of maintenance. You’re comments keep us on our toes so we can make the adjustments as needed. Simply alert the front desk so we can determine the fastest and best course of action. Letting machines sit in disrepair is not okay. You’re correct—it goes against our mission and we sincerely hope to right our wrongs. We are happy to let you know that much of the cardio and circuit training pieces will soon be replaced and new flooring will be installed.
proper use of sauna
11/27/2013 - Location: Capitol Hill
Please post a sign on the sauna door in the ladies spa area. The sign should read: Please do not wear street clothes, gym attire, or sneakers into the sauna.
I have been a member of results for over 10 years and this is the first time I've noticed that many women are walking into the sauna after they have worked out with their funky, dirty clothes on, which is unsanitary. Although there is a sign (a clear plastic sign that reads "you must shower before using the sauna" doesn't grab their attention. Please and thank you. also can you laminate the sign. Thank you for your note. We will certainly make an attempt to “clean up” the sauna. Unfortunately, signs don’t always change behavior. If you notice the inappropriate use of the sauna, or any equipment, please use the locker room telephone to notify the front desk staff right away so we can have our staff address the issue immediately.
11/12/2013 - Location: All
Been a member since you opened. The shower area is in deplorable condition. Brought a guest in last week and was embarrassed. 3 showers had yellow tape across them. Shampoo container open and empty. Broken towel hook on shower wall. Sad to say but when a better choice option is available on the hill I will leave if things don't get better. Sorry you were embarrassed. We will speak with the staff to make sure the shampoo, conditioner, and soap are all stocked—that was an oversight and we do apologize. The showers were taped off because repairs and grout work had recently taken place and needed to dry. All the showers should be clean and in working order, with no broken hooks! Please bring your guest back and let us know how it works out. Thanks for reaching out to us
11/06/2013 - Location: Capitol Hill
. 3 complaints. please address. 1. The TV guides on each piece of equipment says channel 16 is ESPN2. But I can't get it on any TV - it stopped this summer after many years and I wish it were back. Or change the guides. 2. Many of the audio ports do not fit headphone jacks well. They are loose or do not connect well. Can you please run a test check on each one and order replacements for the broken ones? 3. Can you place one small TV on the wall in the rowing room? All equipment has a TV option but not the rowers. Would like one there if possible. Thanks. We will check the audio ports and replace/repair any that are not in working order. As requested, ESPN 2 is back on 16 and you can find it on all TVs. We have a TV for the rowing room and are actively working to install a cable into the room. We will have it up and running ASAP. Thank you for keeping us on our toes!